Jakarta – BRIN Public Relations. The National Research and Innovation Agency (BRIN) won three awards for provision of public services from the Ministry of Administrative and Bureaucratic Reform (PAN RB). The three awards are one award for public service trustee with the category of Outstanding Service for the scope of Ministries/Institutions, and two awards for public service provider with the category of Excellent for the scope of Ministries/Institutions.

The awards were presented by Minister of PAN RB, Tjahjo Kumolo at the event of presentation of Evaluation Results and Public Service Awards within the Scope of Ministries/Institutions and Local Governments, in Jakarta, Tuesday (08/03). The award as Public Service Trustee with the category of Outstanding Service was given to the former Aeronautics and Space Agency (LAPAN). While the other two awards with the category of Excellent were received by the former National Nuclear Energy Agency (BATAN), and the former Agency for the Assessment and Application of Technology (BPPT).

Deputy for Public Services of the Ministry of PAN RB, Diah Natalisa said that evaluation on the implementation of public services is a mandate of Law Number 25 of 2009 concerning Public Service. “Units of public service providers that were evaluated last year (2021) were stipulated in Decree of the Minister of PAN RB Number 1054 of 2021 concerning units of public service providers at Ministries/Institutions and Provinces, regencies, and cities as the locus for evaluation of public service provision in 2021,” said Diah.

She added that evaluation of public services covered 84 public service units (UPP) at the ministry/institutional level, 35 UPPs at the provincial level, and 514 UPPs at the district/city level.

Evaluation of the implementation of public services is carried out on six aspects, namely; service policies, HR professionalism, infrastructure, public service information systems, consultation and complaints, and innovation. “These six aspects are the points of assessment in the evaluation instrument,” added Diah.

Based on the evaluation results, said Diah, the average public service index on a scale of 0-5 for the ministry/institutional level is 4.0, while for the local government level the average index is 3.58, and nationally it is 3.79.

Observing the results of evaluation of public services, Diah continued, there are four things that need to be improved, namely, first, strengthening the capacity of service providers and inter-service data integration. Second, the not-business-as-usual approach for the culture of proud to serve the nation.

Third, restructuring public service architecture to be more inclusive. Fourth, priority of research and development of innovation to formulate modern policies and development of adaptive systems.

Minister of PAN RB, Tjahjo Kumolo, in his speech said, every year the Ministry of PAN RB evaluates the implementation of public services in ministries/institutions and local governments. It is hoped that the entire public service process can be carried out quickly and accurately.

Thanks to the support of ministries/institutions and local governments, Tjahjo Kumolo invites all state civil servants to be proud to serve the community. “Absorbing people’s aspirations to make it easier for the community to arrange for their needs, especially concerning basic services and matters relating to investment,” said Tjahjo Kumolo.

Outstanding Public Service

Acting Head of the Remote Sensing Research Center, Rahmat Arief said that the award for the category of outstanding service received is the maximum achievement for the implementation of public services in one of the service delivery units at the Remote Sensing Research Center of the Aviation and Space Research Organization – BRIN.

Rakhmat explained that there are two types of remote sensing services, namely remote sensing data and information services. “This service is in the form of remote sensing data from satellites, for example information related to fishing zones. This information is disseminated to fishermen and related agencies,” said Rahmat.

Based on this data or information, fishermen who will catch fish can go directly to the locations mentioned in the data or information provided. In addition, this public service provider unit also provides information related to forest fires, ranging from hotspots, potential drought in the event of a fire, and even the total area of the burned zone.

According to Rakhmat, this achievement will be a challenge in the future, especially regarding how this achievement can be maintained in the coming year. “With the integration of former LPNKs into BRIN, it is hoped that service delivery can be made better by the relevant deputy or bureau, so that this achievement can be maintained and even better,” he added.

The Coordinator of Public Services, Jasanto recounted the process of how they first provided public services until they achieve the Outstanding Service award. Previously, this remote sensing service received the title of Top 99 in the Public Service Innovation Competition (KIPP).

“Public service innovations that received the title of Top 99 at KIPP have a high chance to achieve the title of Outstanding Service,” said Jasyanto.

In the future, said Jasyanto, BRIN must encourage service work units at BRIN to improve and include their innovations in KIPP. It is hoped that all public services at BRIN can achieve the title of Outstanding Service. (pur)