Jakarta – BRIN Public Relations. The era of disruption in the era of global urbanization in Indonesia has caused various urban problems. For example, increasing rate of crime, congestion, unemployment, decreasing quality of public services, and decreasing environmental quality, coupled with the Covid-19 pandemic under which people have to adapt to various new habits (new normal activity).

With these various problems in sight, the development of E-Government or Smart City in Indonesia is relatively low and stagnant. Various data shows that Indonesia ranks the lowest in implementation, among others ranked 133th in the world based on the City in Motion Index (CIMI) data in 2020, ranked 7th in the ASEAN Region based on the United Nations E-Government Index (UN EDGI) in 2020, and ranked 28th out of 50 countries according to Eden Strategy Institute in 2021.

These facts are the background of research conducted by Assaf Arief, one of PostDoctoral candidates at the Faculty of Engineering, Khairun University as he presented in the Seminar on Post-Doctoral & Visiting Researchers organized by the National Research and Innovation Agency (BRIN), Thursday (17/3), Assaf presented his research in the seminar titled Smart Government Model for Smart City Platform in Indonesia: Architecture, Implementation Strategies and Prototype. He said smart city platform can be implemented not only at the urban level, but can be explored to the level of innovation, excellence and local wisdom of regions and villages.

Assaf, who has expertise in management and science and technology policies, said that when a process and its performance are not measurable to ensure whether there is an improvement in the quality of E-Government services, a Success Model is needed to ensure the process can run effectively and efficiently. In this case, a model or framework is needed to ensure that the business processes are in accordance with the roadmap and goals such as ensuring the business processes in the organization effective and efficient, improving service quality and reducing the costs of information technology (IT) investment and operation.

There are six (6) major issues why we need improvement in the implementation of E-Government to create a smart city. First, the bigger and faster an organization grows the more complex is the organizational management. Second, high rate of employee turnover in which new employees need time to understand the conditions of the organization. Third, projects and business processes are fragmented and misaligned between divisions, organizational goals and strategies. Fourth, low risk management compliance and scattered data so that it is not integrated, inaccurate and difficult to access (big data issue). Fifth, redundancy and non-standard applications or services that lead to inefficient IT investments. And sixth, issues of IT infrastructure procurement and high operational costs which are getting out of control and not according to needs, yet user satisfaction is low.

One of BRIN’s targets from candidates in the Post Doctoral and/or Visiting Researcher program is for them to be able to produce two globally indexed journal articles from collaborative works with researchers at BRIN with the aim of increasing the national research capacity to build the nation’s competitiveness and independence.

“At BRIN, there are several research groups relevant to this research. I just have to adjust it, where it will be needed, whether in urban research groups (Center for Community and Cultural Research) or in research related to SPBE (Electronic-Based Government System) Audits. I am ready to collaborate with relevant researchers at BRIN,” concluded Assaf. (aps)